The device status is Active when MobiLock Pro app is running and the device is connected to internet.
The device status is Inactive when MobiLock Pro app is running on the device and the device is not connected to internet.
It could happen in one of the following scenarios:
The device is switched off for a period longer than the preset duration by the admin. When the device is switched off it can no longer communicate with the server and hence the device status becomes inactive.
The device is in Ideal mode for a period longer than the preset duration by the admin. In the ideal mode, the device no longer communicates with the server and hence it enters into inactive mode.
The user is running the device in Safe Mode. In safe mode, all the 3rd party apps are disabled and hence MobiLock Pro app will not function and the device will enter into Inactive mode.
MobiLock Pro app is uninstalled from the device.
There is no internet connectivity. In this case, the device can no longer communicate with the server and hence status changes to inactive.