FAQs

Is MobiLock-Pro free to use?

You can sign up and use MobiLock-Pro and the Kiosk Management System (KMS) on unlimited number of devices for free, for the initial 30 days. After that, you can choose any of the three plans as per your personal or business requirements. Please check our pricing section for more details.

What Android version does MobiLock Pro support?

The Minimum android version supported by Mobilock Pro is 4.0.3+ release i.e. Android API 15 onwards.

How many devices can I have on a single account of MobiLock?
  • As of now you can add unlimited devices to your account.
  • As per the package you have selected, you can add the specified number of devices to your account. If you’d like to add more, you can upgrade your package.
How do I add a new device to my account?

Once you have created your account with MobiLock Pro backend, use the same credentials to sign in to the mobile app on the device. The device will automatically be added to your admin panel. If you have purchased license then you can use the license key to sign in as well.

How do I change the passcode?

The passcode can be changed only from the admin panel. Click on the device whose passcode you want to change. In the top panel you will see an “exit passcode” field. Click on the view button to view the passcode, and click on the edit button to change it. You can choose to apply this to all devices.

What does it mean to block/unblock an application?

When you block an application from the MobiLock Admin panel, it is no longer accessible on the device. Unblocked applications are the only ones accessible to the user.

What is a default application and action delay?
  • A default application is one which automatically launches with MobiLock Pro starts on the device.
  • Even if the user quits the application, it will automatically re­launch after a delay. The delay lets you decide after how long you would want the default application to launch back.
What does the branding feature do?

Branding allows you to change certain features on the device when it is locked and MobiLock Pro is active on it, including the name visible at the top, the color of the top bar, the logo and the wallpaper. By placing custom brand on any device, the user of the device is automatically endorsing and supporting the brand, which helps build consumer's trust. Additionally, visual branding leaves a more lasting impression on the consumer.

Can I distribute my enterprise custom app through MobiLock Dashboard?

MobiLock provides an Enterprise Store through which you can distribute your own applications to your devices. Additionally we have partnerships with Samsung and LG which allows for automatic install/update/delete without user intervention. Just write to us at support@mobilock.in if you require access to the Enterprise Store

What are whitelisted websites?

Whitelisted websites allow only specific websites to be accessible, and does not allow the user to navigate to any other site. This feature creates a shortcut icon of the website and displays it on the device. Once this is opened, the URL cannot be changed to access a different website. Note that whitelisted website feature only works with - MobiLock Browser, do make sure that you have enabled MobiLock Browser.

Can I add multiple admin users to manage the devices?

Yes you can, while creating a Device Admin you can define roles and restrictions for what they can do in the admin dashboard, all the activities of the Device Admin's are logged and exposed to Account Owner for auditing purpose.

What are Device Profiles?

Device profiles allow you to preselect blocked/unblocked status of apps, whitelisted websites, branding and save them as a profile. You can later apply this preset profile to any device(s); this saves you a lot of time where multiple devices need to have the same functionality.

What is the expiration period of a license?

Any license you purchase is valid for one year, after which it must be renewed and the payment must be made again.

What if I don't want exactly 10, 50, or 100 devices licensed? Can I choose a more specific number?

Yes. If you go to the Manage Licenses -> Plans, then you’ll notice a Build Your Own Plan Option. Enter the no. of devices you would like to license, and the rate will be calculated automatically.

Do you have customized plans for bulk deployments?

Yes we do. Please contact sales@mobilock.in for more info.

How do I unlink a device from an existing license?

To unlink a device from an existing license, you need to login in to your admin panel, under Devices, click on the show more button and all device details will be displayed. Here, simply select the delete option. A confirmation message will be shown to you, click 'ok' if you wish to proceed. Note, this cannot be undone. Once the device is deleted, it is automatically unlinked from the license, and you are free to add a different device to the specified license.